November 28, 2011

The weired and wonderful world of gathering customer insights

Christine Wong

 

 

 

In the most memorable one to date, she paid a visit to a shipping yard office in Singapore, realizing the manager’s “office” was actually a shipping container perched rather precariously on stilts out in the ocean.   

 

“It was raining really heavily,” Bailey recalls. “I was a little bit concerned about the stilts falling apart and me falling out of the shipping container. But it was a great experience!” 

 

All part of her Edmonton-based job as experience design manager at . That basically means she travels the globe knocking on doors (including the rickety one on the shipping container) to see, firsthand, how SMBs use Intuit products.



Does Canada offer more competitive mobile rates than the U.S. ?

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